Why Does Tpt Say Please Upload a Product File When I Already Did

I have been using resources from TpT as a 3rd course teacher and homeschool mom for over a decade. I've proudly run the Clutter-Complimentary Classroom Teacher Store for that same amount of time. Therefore, I accept quite a scrap of experience dealing with what sometimes seems like a Teachers Pay Teachers technical trouble. When that happens, I've been quick to assume that a specific product or seller error was to blame.

Turns out neither is usually the cause.

Usually the crusade of the trouble is related to something technical on the instructor's end. Ofttimes, the resource has been created or updated recently. That ways the newer resource may not be compatible with a computer, program or software that needs updating.

This blog post will aid yous troubleshoot issues you may be having with your Teachers Pay Teachers resource. You lot'll get answers to the following questions:

Full general QUESTIONS

I'k having tech issues with a TpT file. Who should I reach out to?

Press PROBLEMS

I'm being asked for a password to impress my TpT file.
There are blackness boxes printing where images or clipart should exist.
I was told I need permission to print or re-create the resources I bought because of copyright.

DOWNLOADING OR FILE-RELATED QUESTIONS

Why is my unzipped file empty?

ALL OTHER QUESTIONS

The link to the digital resources doesn't work. What should I do?
How practice I contact Teachers Pay Teachers Customer Experience Team?

Troubleshooting Your TpT Tech Issues

Different teachers have come to us asking some like questions. We created this page to provide more detailed support, more efficient problem-shooting and guidance on how to resolve issues.

If you're non able to find the answer to your question on this folio, you should contact TpT customer support. We've added links for you to easily reach out to them in one of the sections beneath.

Disclaimer: I'thousand Non "Techie!"

I fully embrace my inner nerd, but I'k non qualified to drive effectually in a Geek Team car.

I like to think I am a smart person. Yet, Steve Jobs never invited me to work at the Genius Bar in the Apple Store.

I've never been to Silicon Valley.

To be completely honest, the number of buttons on the TV remotes in my house intimidated me.

Using a Reckoner to Create Resources ≠ Tech Guru

I use my instruction, passion, and life experiences to create resources for teachers to use in their classroom. I use a estimator to practice this.

This does non make me a tech expert in whatever manner, shape or grade. I love to design beautiful, high-quality activities for simple teachers and am very confident in my power to do that. However, when it comes to tech bug, I typically resort to frantically hitting the render key 40 times in a row. Sometimes I try unplugging the device and and then plugging it back in. If that doesn't work, I mutter a string of profanities and stare sternly (you know the archetype teacher look) at whatever piece of engineering science is causing me stress to resolve said issue.

I've tried to explain this to my female parent. She still calls to tell me, "Your begetter did something to the iPad over again so I need you to…" or "I clicked a link in an email and now my computer is… (insert: frozen, making a noise, etc)."

My coworkers would oft come to me considering "I was the techie one."

I repeatedly told them the computer lab teacher or the district's tech coordinator would be a improve pick. I was not the one to seek out when printers weren't working or servers were downwards. Certainly, I didn't know why the gadget was no longer connecting to the gizmo. I had no more than insight into wires, coding, or installing than they did.

All of That to Say…

When you attain out to me with a downloading issue, a problem with a file, a printing challenge or a question about a specific platform you're trying to use the resource on, I will always try my very best to help you find a solution as rapidly as possible.

Even so, with that being said, resource creators may non be your best pick when it comes to diagnosing and troubleshooting technical issues. Teachers are super busy and time is e'er an obstacle. When you lot need to troubleshoot a tech upshot, y'all desire that problem solved yesterday.

Permit's talk nearly the best course of action to follow to more rapidly resolve a technical problem you may experience with a TpT file. Teacher Authors partner with Teachers Pay Teachers and then that nosotros tin can provide you lot with the all-time possible resources for your classroom while highly-qualified and trained members of Squad TpT are at that place to support you with finding, purchasing, licensing, (insert a 1000000 other wonderful things they do for teachers) and troubleshooting.

Tech Support and help with printing and downloading files for Teachers Pay Teachers Products

Who Should Teachers Reach Out to for Product Tech Support?

I will periodically receive a bulletin from a teacher who purchased a resource from our Clutter-Free Classroom Store on Teachers Pay Teachers asking for help with a tech outcome like downloading a PDF, opening a zipped file, troubleshooting press bug or inquiring virtually how to utilize a resources with specific platforms like Canvas, Google Classroom, Seesaw, etc.

I am passionate about supporting teachers. Notwithstanding, like about TpT instructor authors, my areas of expertise are curriculum evolution and all-time teaching practices. Most Teachers Pay Teachers store owners are happy to answer questions as best we can. But, almost tech bug are typically not directly related to our resources. Usually, the trouble is not with the file. Instead, the outcome is rooted in something out of our control. In those cases, the Teachers Pay Teachers Customer Experience Team are there to back up you.

When you make full out a support ticket, you will receive confirmation that it was received.
They will investigate the state of affairs and respond to you via email.
If they decide the seller needs to do something to fix the problem, they'll reach out to that Teacher Author on your behalf.

CONTACT A TPT Shop OWNER WHEN…

there is a spelling fault or mistake with the content
a link within a production takes you to the wrong place
you come up across a cleaved link

CONTACT THE TPT Client Experience TEAM IF…

y'all're having trouble downloading a file
there is a technical event with a downloaded file
you are non able to open up a file
you lot experience any issues that are not related to the creation of or the content within a resource

How to Contact Teachers Pay Teachers

You lot can contact the Teachers Pay Teachers Customer Experience Team past filling out a support ticket at: https://www.teacherspayteachers.com/Contact

Searching within the Teachers Pay Teachers Help Centre may likewise be beneficial.

My Zip File is Empty or The PDF File is Empty

Some Windows users may receive an error message stating the contents of the Naught file are empty. This may besides occur when opening PDF files inside a Zip file. The cause seems to be when the default program for downloading and extracting ZIP files on your device has changed or needs to exist updated.

TpT has shared information about this on their site. They wrote…

To avoid any issues with downloading the ZIP file to your device, right click on the TpT download link and choose 'Save as…' to save the ZIP file to your desktop instead of clicking the 'Download' button on TpT.

Please be sure that your default ZIP file extraction software is right. For example, yous will not desire to try extracting a ZIP file with a web browser such as Microsoft Edge every bit it won't work properly. You can notice more than information on how to change your default software for ZIP files hither:

After extracting the files within the Nil, nosotros recommend opening PDF files with Adobe Reader, which tin can be downloaded for free here: Adobe Reader
Teachers Pay Teachers, General Technical FAQ

Information technology Says I Need a Countersign to Print My TpT File

Prior to uploading teaching resources to Teachers Pay Teachers, sellers "secure the files". This is a requirement of the terms of apply of the font designers and clipart creators. A password is only needed to make changes (copying or editing) to the protected PDF. Teachers will NEVER need a countersign to impress a TpT resources.

Nevertheless, at that place are times when teachers will get a message request them to enter a password. 1 example is when they attempt to impress a resource downloaded from Teachers Pay Teachers. It may seem similar nosotros have added unnecessary obstacles to your already busy day. I assure we are not withholding top secret codes. Allow's solve that problem.

ARE YOU USING PREVIEW ON A MAC INSTEAD OF A READER?

IMACs, Macbooks, Macbook pros, etc. default to opening PDF teaching resource in Preview. Preview is the default application in macOS. Epitome files (examples: JPG, PNG, and PDF files) may automatically open in information technology. Preview offers Mac users a quick and easy fashion to see various documents. Nevertheless, its not the best option for your Teachers Pay Teachers resource.

If you're asked for a countersign when printing a TpT production information technology'due south most likely because the file automatically opened in Preview. Opening it in Adobe Reader should solve the problem.

Adobe Reader is free and quick and easy to install. Here's a link: Download Adobe Reader

ARE YOU TRYING TO OPEN THE PDF IN A Certificate Programme?

Microsoft Discussion tin convert a PDF into a Word doc. To do so it must have the security disabled on the file. In this situation, a password would be needed to alter the security of the PDF file. If this is the case, simply exist sure to download and open the file in a PDF reader instead of Microsoft Word.

Adobe Reader is free and quick and piece of cake to install. Hither'due south a link: Download Adobe Reader

ARE You Press It YOURSELF OR SENDING It TO A Copy CENTER?

Some school districts use copy centers that need to manipulate files to suit their methods of printing.

Starting time, information technology is important to note that there is a divergence betwixt when a print shop refuses to impress because of copyright and when they cannot print considering a password box pops upwards. If they decline to print because they feel in that location is a copyright issue, following the directions I wrote about accessing your press authorization certificate will solve that problem.

However, if they are telling y'all they cannot print because of the password popup box, that is a different effect. Information technology may be that the commune printing procedure copies the file and re-formats it into a type of file their printing equipment uses. It could too be that they are trying to extract pages which is not allowed in a secured file. Since this is a problem that stems directly from the copy eye, y'all will demand to address it with them.

1 possible workaround I can offer is to print the file yourself and provide them with a scanned copy of your printed resource.

I Can't Print The Resource, But I'k Not Certain Why

It's frustrating enough when you know why something isn't working and need to figure out how to set it. It'due south fifty-fifty worse when you don't know what is incorrect and therefore have no thought how to overcome the obstacle. When information technology comes to printing bug, hither are a few of the common problems…and their solutions!

THE FILE IS Likewise Big OR HAS TOO MANY GRAPHICS

I ran into this a lot when I would impress resources I bought on TpT at school. The printer would try to take in the info information technology needed, but usually would just decide information technology wasn't going to do the chore.

We practice secure and reduce all of our files earlier we upload them to Teachers Pay teachers. Past creating this smaller file size for you it not merely takes less space on your computer's hard drive, but it should also avoid the issues I used to accept when press large files.

If you practise seem to have a problem printing (and you know you have properly downloaded and opened the file), these steps* may exist helpful:

Click print equally you ordinarily would. This will open the printing window.
Instead of clicking OK/Print in that window as you commonly would, select the advanced press option.
Choose "print as image."
Click OK.
Click print.

*These steps may vary slightly based on your printer. If the above does not work, I recommend Googling "how to print to image + (your specific printer brand and model).

ARE Y'all LOOKING AT THE FILE IN AN ONLINE VIEWER?

When I download a PDF from TpT and click on it right after it downloads, I will see the PDF in an online viewer. This ways I tin can meet the PDF and there are icons to download and to print. In that location is also a location bar at the top that reads something like…

file:///Users/my name/Downloads/product-file-name-one.pdf

This is an online viewer or browser window. I accept tried printing from hither before and it doesn't ever get well.

This is a simple prepare. Yous just need to shut out of that, find the file in your download folder and open it using the appropriate awarding (Adobe Reader for PDS, iWork Pages or MS Word for Word Documents, etc).

DID Yous OPEN THE FILE IN PREVIEW?

For most Mac users, files open in Preview by default instead of a Reader. This can cause press problems. I wrote nigh Preview vs. Reader in a department above. That same info will help you if this is your state of affairs. Jump to the info in the department titled: ARE YOU USING PREVIEW ON A MAC INSTEAD OF A READER?

ARE YOU USING AN OUTDATED VERSION OF ADOBE READER?

Like all software, Adobe Reader does demand to be updated from time to time. If you're able to open and print some TpT products, but others are giving you problems, this may very probable be the reason why. This is specially true if the resource you are experiencing issues with is a new or recently updated file.

WHAT ELSE CAN I Attempt?

When using a search engine to seek a solution, utilise keywords related to your problem + the model of your printer. I also always start my searches by calculation the current year in hopes of getting the near contempo information.
If you are attempting to impress an unabridged file, instead try printing smaller folio ranges.
Make sure your computer and printer are communicating by printing another item as a test.

In that location Are Black Boxes Printing Where Images and Clipart Should Exist

Of all the tech issues I have encountered over the years, this one is definitely my biggest pet peeve. It not only wastes time, information technology likewise wastes ink, which ways information technology wastes money.

I made a video that explains the problem and the solution.

I Was Told I Couldn't Impress a Product Because it is Protected by Copyright.

To protect their intellectual property, most Instructor Authors volition add together a a copyright symbol and their data to the bottom of each page. If a instructor wants to have resource printed at commercial places similar Office Max, Staples, etc, this can sometimes be problematic.

If the clerk is doing his or her task properly, you lot'll be told you need permission to print the file. No worries. Y'all already have it.

HOW TO PROVIDE PROOF OF PERMISSION TO PRINT & Copy RESOURCES

Get to your purchases folder on TpT and locate the resource y'all want to print.
Next to the purchase engagement you will find links to your receipt equally well equally a Printable Printing Authorization.
Click on the latter to open a document granting you permission to impress and copy. Specifically it reads, "The holder of this receipt is authorized by the owner(s) or author(south) of the materials listed below, to print and/or make copies of these materials for personal use and/or classroom instruction." It as well shows your proof of purchase.

questions about teachers pay teachers resources

The Links to The Digital Resource Are Not Working

Let's commencement by identifying what y'all mean when you say, "the links aren't working."

I CAN'T Open THE FILE WITH THE LINK INSIDE:

In the by, nosotros placed the links to digital resource into PDFs. Still, we found non anybody was able to access the links this manner.

In our more recently created or updated resource, nosotros've been placing the links into Discussion docs and have plant that to be a good fit for near teachers because the link remains clickable.

Y'all practice not need to have MS Word installed on your computer to open the document. iWork is an role suite of applications created by Apple Inc. for its macOS and iOS operating systems. It is free for all users and should already be installed on nigh Apple tree products. In this case, the Word Doc will automatically be converted when yous open it to Pages without needing to have MSWord installed on your reckoner and the links should then be clickable for yous.

I CAN'T CLICK ON THE LINK:

Once you accept opened the PDF or the document that houses the link, yous should be able to click onto it and exist taken directly to your destination.

If the link does not seem clickable to you lot, try one of these troubleshooting options:

If you are referring to a link in a Microsoft Word (or Pages) Document, place your cursor at the end of the URL. Press the return/enter key. Sometimes if a link appears to not work this will reactivate it.
If this doesn't solve the problem and yous tin't access the digital resource by clicking the link, I recommend your next stride be to highlight the unabridged URL (link). Re-create the highlighted text. Paste that link into your Google Chrome browser.
Blazon the URL into a Google Chrome browser window.

THE LINK DOESN'T TAKE ME TO DIGITAL Resource:

All of our digital resources are available via Google Drive. The link will not take you directly to the digital resources themselves, just rather to a page where you will make a copy of the resource in your ain Drive.

Every bit soon equally you make the re-create, it volition open the digital resource for you in either Google Slides or Google Docs. You should rename information technology to make it easier for you lot to locate in your Google Drive in the future.

At present you can use this file within Google. You can too download information technology as a Powerpoint file, every bit a PDF or equally paradigm files (JPGs or PNGs). This will give you the flexibility of using the resource on platforms other than Google Classroom.

Please note that y'all do need a costless Google/Gmail account and an active cyberspace connectedness for the link to open up.

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Source: https://jodidurgin.com/tech-support-for-teachers-pay-teachers-files/